At DFO Brisbane, we are committed to creating an inclusive and welcoming shopping experience for everyone. We strive to ensure our centre is accessible and comfortable to suit all customer’s needs.

This guide is designed to help you feel confident and informed as you move through the centre. It provides helpful tips and information to support a smoother and more enjoyable visit.

To support a comfortable shopping experience, seating areas have been thoughtfully placed throughout the centre. These resting spots offer convenient places to pause and recharge between stores.

The Food Court also provides ample seating, making it a great place to relax, enjoy a meal, or take a break during your visit.

Additionally, outdoor seating is available near the main entrances of the centre, offering a quiet space to rest before or after your shopping trip.

For customers needing to store personal items or luggage during their visit, there are two convenient options available:

• Baggage Storage Skygate
  Located opposite Woolworths, this luggage storage shop offers secure storage with prices ranging from $12 - $30.
• SmarteLocke Luggage Storage Lockers

Luggage storage lockers are located in the undercover car park for your convenience as a self-service. These are available on a first-come, first-served basis and cannot be pre-booked. Locker prices vary by size, with small lockers available for $10, medium lockers for $16, and large lockers for $20.

• Luggage Storage Lockers – Available from late July 2025
  Starting at the end of July, luggage lockers will also be available between the corridor of Converse and Under Armour. Lockers are only accessible during centre trading hours.

DFO Brisbane proudly participates in the Hidden Disabilities Sunflower Scheme, which supports and raises awareness for individuals living with non-visible disabilities.

We understand that some conditions, disabilities, or chronic illnesses may not be immediately apparent. Our staff have been trained to recognise the Sunflower lanyard and are ready to offer assistance at any point during your visit. If you need help, please feel free to approach any team member.

Customers who identify as having a hidden or invisible disability can collect a Sunflower lanyard from either the Customer Service Desk (located in the Food Court), or the Centre Management Office (located in the corridor next to Polo Ralph Lauren).

Wearing the lanyard is a discreet way to let centre staff and retailers know that you may require additional support.

What is a hidden disability?
A hidden disability can be short-term or long-term and may include neurological, cognitive, neurodevelopmental, physical, visual, auditory, sensory, or processing difficulties. It also includes respiratory conditions, rare diseases, and chronic illnesses.

A brief index of hidden disabilities are: Autism, ADHD, Aphasia, Alzheimer’s, Asthma, Chronic obstructive pulmonary disease (COPD), Crohn’s Disease, Diabetes type 1 & 2, Dysautonomia, Dyslexia, Ehlers Danlos Syndrome (EDS), Endometriosis, Epilepsy, Fibromyalgia syndrome (FMS), Foetal Alcohol Spectrum Disorder (FASD), Functional Neurological Disorder (FND), Haemophilia, Long Covid, Lupus, Migraine, Multiple Sclerosis, Myalgic Encephalopathy/Chronic Fatigue Syndrome (ME/CFS), Narcolepsy, Pancreatic Cancer, Parkinson’s, Perimenopause/Menopause, PoTS, Scleroderma, Stuttering, Tourette Syndrome, Ulcerative Colitis.

LIGHTING
Lighting levels vary throughout the centre. Some areas are brightly lit with natural light, while others have more subdued lighting.

• Spaces with natural light:
  • Food Court
  • Near entrance/exits
• Spaces with low or subdued lighting:
  • Undercover carpark seating
  • Parent room

TEMPERATURE VARIATIONS
Temperature can fluctuate as you move through the centre. Some areas may feel cooler, especially during the winter months. Typically the food court is warmer than the rest of the centre. We recommend bringing an extra layer of clothing to stay comfortable during your visit.

Noise levels can vary throughout the centre depending on the time of day, foot traffic, and ongoing works.

Quieter areas:

• Outside seating (near the undercover parking)
• Shaded grassy area (outside the Dr Martins and Cotton On entry/exit)
• Parent Room

Busier and noisier areas:

• Food Court
• At each entry/exit

While it is unlikely that an alarm will sound during your visit, in the event that it does, please follow instructions from staff and proceed calmly to the nearest exit.

Please note: Tenancy changes and store refurbishments may result in increased noise in certain areas. These zones are typically marked by hoardings or decals covering closed stores.

Centre Map - DFO Brisbane

Quiet Spaces at DFO Brisbane

While DFO Brisbane does not have a dedicated quiet room, customers experiencing sensory overload or needing a moment of calm are welcome to visit:

• The Parent Room
• The Centre Management Office (located in the corridor next to Rodd & Gunn)

These spaces can offer a quieter environment to help you regroup and feel more comfortable during your visit.

Centre Map - DFO Brisbane

Your safety is important to us. If you require first aid while visiting the centre:

• Please contact Security on 0434 863 244.
• In a life-threatening emergency, call 000 immediately and notify security.
• If you are comfortable and able, you may also visit the Centre Management Office, located in the corridor next to Furla, for assistance.

Defibrillators (AEDs) are available at:

• The Food Court
• The Centre Management Office

First Aid Kits can be found at:

• The Centre Management Office
• The Customer Service Desk

For medical support beyond first aid, a medical centre is located in Skygate, near Woolworths. To contact them, please call (07) 3291 8900.

At DFO Brisbane, we value your feedback. Your insights help us enhance the shopping experience and continually improve our services.

We work closely with Skygate and all surrounding community to ensure consistent, high-quality customer service across the centre.

If you have a suggestion, comment, or experience you would like to share, we would love to hear from you.
Click here to provide feedback https://www.brisbane.dfo.com.au/centre-info/contact-us

DFO Brisbane staff including retailers, security and cleaning are more than happy to assist in any way possible. We are committed to providing an inclusive, safe, and welcoming environment for all visitors.

DFO Brisbane values all feedback. Customer feedback allows the centre to elevate customer shopping experience and improve centre services. DFO Brisbane works closely with Skygate and all stakeholders included to deliver on consistent customer service.

If you have something to share, a suggestion or an experience you’ve had, we would love to hear, please click here to provide feedback.

DFO Brisbane staff including retailers, security and cleaning are more than happy to assist in any way possible. The centre is committed customers having an inclusive and safe shopping experience.