DFO Brisbane is dedicated to providing a great retail experience for all customers and are committed to providing a space that caters to everyone so all can enjoy their shopping journey and aim’s to provide a centre to suit all customer’s needs. Below will give customers a better idea about how to navigate around the centre and give them confidence whilst at DFO Brisbane.

DFO Brisbane is located at 18th Avenue, Skygate, Brisbane, 4000. For more travel information please click below

Disability parking bays are available in all carparks surrounding DFO Brisbane. Disability Parking bays are located at the 18th Avenue entrance, Gloria Jeans entrance and in the undercover parking.

• Parent with pram parking is also available in all carparks. These are located at the 18th Avenue entrance carpark.
• Parking is free all day in the open aired car park.
• Accessible pick up and drop off zones are located at the 9th Avenue and 18th Avenue entrances.

Wheelchairs and strollers are available to hire at the Customer Service Desk and Centre Management Office. This is a complimentary service; however, a form of ID is required, and a waiver form is to be filled out and signed. All equipment must be returned before the centre closes at 6pm. It is recommended booking in advance to guarantee availability, otherwise these are accessible on a first come first serve basis due to limited quantities.

To book please call 07 3305 9250 or email [email protected]

DFO Brisbane offers accessible bathrooms and parent rooms throughout the centre.

Accessible bathrooms are located in all bathroom corridors.

Parent Rooms are located in the following bathroom corridors:

• Corridor near Polo Ralph Lauren (see map below)
• Corridor near Adairs (see map below)

The parent’s rooms include:

• Change tables
• Adult /child share bathroom
• Feeding rooms and
• Microwave to heat bottles

Service and assistant dogs, including those in training are welcomed at DFO Brisbane. The service animal must always be kept with the handler it is accompanying and be identifiable as working. This includes a harness, lead or vest that indicates their status.

For assistance animals which are not dogs, handlers will be required to provide evidence that the animal is trained to assist a person with a disability and meet standards of hygiene and behaviour that are appropriate for an animal in a public place as per (enter guideline).  

Should the service animal require relief, there is a leafy green zone located outside the 18th Avenue entrance.

Emotional support animals are not permitted within the centre if they are there to provide comfort but have no undergone official training to alleviate the effect of a disability. DFO Brisbane staff or security may request evidence of proper accreditation.

As customers navigate through the centre, seating has been placed strategically to provide convenient resting spots for quick pit stops in between shops. The food court also offers ample seating, providing a place to refuel and recharge.

Customers that need to store personal items or baggage can do so at the luggage lockers, located between the corridor of Converse and Under Armour. These lockers are card operated with fees starting at $13 for a small locker and up to $18 for a larger locker. These are accessible during centre trading hours.

DFO Brisbane proudly takes part in the Hidden Disabilities Sunflower Scheme, dedicated to supporting and raising awareness for individuals with hidden disabilities.

 DFO Brisbane staff recognise that some disabilities, conditions or chronic illnesses are not immediately visible and have been trained to recognise the sunflower lanyard and provide customers with help needed at any stage of their journey. When in centre, feel free to approach any staff members for help.

Customers who identify with having a hidden or invisible disability, can collect a lanyard from our Customer Service Desk located in the food court or Centre Management Office, located in the corridor next to Rodd and Gunn to wear as a subtle way of letting the centre employees and retailers know that additional support may be required.

If you’re considering if this is right for you, a hidden disability is something that can be long or short term and be anything from neurological, cognitive, neurodevelopmental, physical, visual, auditory including sensory and processing difficulties. This also includes respiratory, rare disease and chronic conditions. Below is a brief index of hidden disabilities:

• Autism
• ADHD
• Aphasia
• Alzheimer’s
• Asthma
• Chronic obstructive pulmonary disease (COPD)
• Crohn’s Disease
• Diabetes type 1 & 2
• Dysautonomia
• Dyslexia
• Ehlers Danlos Syndrome (EDS)
• Endometriosis
• Epilepsy
• Fibromyalgia syndrome (FMS)
• Foetal Alcohol Spectrum Disorder (FASD)
• Functional Neurological Disorder (FND)
• Haemophilia
• Long Covid
• Lupus
• Migraine
• Multiple Sclerosis
• Myalgic Encephalopathy/ Chronic
• Narcolepsy
• Pancreatic Cancer
• Parkisons
• Peri/meopause
• PoTS
• Scleroderma
• Stuttering
• Tourette Syndrome
• Ulcerative Colitis

The busiest trade days are on the weekend, public holidays, and key sales periods with extra traffic density during the lunch period. For customers who are looking for a calmer shopping experience it is recommended to forward plan your visit on a Monday or Tuesday.

To keep up to date with what’s happening in centre, become a DFO Brisbane Insider by signing up below.

Lighting

Lighting levels vary across the centre. Some areas have more natural or bright lights.

Spaces with natural lights:

·         List Here

Spaces with low or subdued light:

·         List Here

Temperature variations

The temperature may vary as you move through the Centre and some areas can be quite cold, especially during winter. You may want to bring an extra layer of clothing.

Spaces that tend to be quieter

·         List areas

Spaces that tend to be crowded and noisier

·         List areas

It is unlikely an alarm will sound while customers are visiting the centre. If one does, please follow any instructions provided by staff and make way to the nearest exit.

Please note that tenancy changes increase work in centre, which can create extra noise in these areas. Tenancy that are being worked on can be identifiable by hoardings or decals covering a closed store.

While the centre doesn’t have a dedicated quiet room; customers are welcome to visit parents' room or Centre Management Office to help manage sensory overload when required.  

If first aid is required while visiting the centre, please contact Security on 0434 863 244. In life threating situations call 000 and advise security. If comfortable and able to, please make way to the Centre Management office, located in the corridor next to Furla for first aid assistance.

• Defibrillators are located in the food court and at the Centre Management Office.
• First Aid Kits can be located in the Centre Management Office and Customer Service Desk.
• There is a medical centre located in Skygate, near Woolworths. To contact them please call 07 3291 8900.

DFO Brisbane provides a Customer Service Desk located in the food court, just inside the 18th Avenue entrance. The friendly centre staff can assist you with:

• General enquiries
• Lost property
• Wheelchair and stroller hire
• DFO gift cards
• Tourism passport
• Retailer enquiries
• Directions

For centre trading hours click here and contact details please click here.

DFO Brisbane values all feedback. Customer feedback allows the centre to elevate customer shopping experience and improve centre services. DFO Brisbane works closely with Skygate and all stakeholders included to deliver on consistent customer service.

If you have something to share, a suggestion or an experience you’ve had, we would love to hear, please click here to provide feedback.

DFO Brisbane staff including retailers, security and cleaning are more than happy to assist in any way possible. The centre is committed customers having an inclusive and safe shopping experience.