We appreciate you taking the time to provide us with your thoughts and suggestions to improve our services. Here's a brief explanation of the feedback process and some guidelines to ensure a smooth and efficient exchange:

How to provide feedback:

To share your feedback or suggestions, please follow these simple steps:

• Provide feedback, suggestion or experience, highlighting either positive and/or areas where may need to be addressed.
• If applicable, include any relevant details to help us investigate and address the matter.
• Any suggestions or recommendations you may have to improve our service or resolve the issue at hand.
• Rest assured that your feedback will be treated with confidence and used solely for the purpose of improving our services. We greatly value your input and genuinely appreciate your effort in helping us serve you better.

Timeframes for a response:

• We understand the importance of timely responses to your feedback. Our commitment is to acknowledge your feedback within two business days. However, please note that the resolution time may vary depending on the nature of the feedback or suggestion.

Should you have any further questions or require assistance, please do not hesitate to contact Centre Management Team.