Centre Services

At DFO Brisbane we are committed to providing all customers the total shopping experience and provide the following service to make your time at DFO enjoyable.

Complimentary Wheelchair & Stroller Hire

We offer complimentary use of this equipment to make your visit a relaxed and comfortable one. Wheelchair & strollers are available at the Customer Service Desk.

To book a Wheelchair or Stroller, please contact Customer Service on 07 3305 9250 during trading hours or complete the form in the following link - https://www.brisbane.dfo.com.au/centre-info/contact-us

Lost and Found Property

Please contact Centre Management Office on 07 3305 9250, if you have lost or found an item in the Centre.

Rent a Locker
Located in between the Converse and Under Armour store.

For a hands-free shopping experience, luggage lockers.

These lockers are accessible during centre trading hours and the hire fee can be paid by credit card only. This facility is provided by RENT A LOCKER.


Medium size lockers: W: 34 cm H: 43 cm D: 59 cm

Large lockers: W: 43 cm H: 89 cm D: 59 cm

The hire fee: small locker $13.00, large top locker $16.00 and large bottom locker $18.00.

DFO Gift Gift Cards

How do I purchase a DFO Gift Card?

DFO Gift Cards can be purchased at each of our centres or online.

Visit our Customer Service Desk to purchase your Gift Cards in centre.
There is a maximum card value of $1,000.00 and the minimum is $10.00
An administration fee of $2.95 per card applies.
All Australian major credit cards are accepted as payment, fees apply for American Express and Union Pay.

Where can I use my Gift Card?

The Gift Card can be used at any store in-centre which accepts EFTPOS, at participating Vicinity Centres including DFO Brisbane, Essendon, Homebush, Moorabbin, Perth and South Wharf centres. Acceptance of the Gift Card is at the discretion of the individual store. Gift Cards are valid for 36 months from the date of purchase.

View Gift Cards Term & Conditions >

Shoes 4 Planet Earth - Collection Point

DFO Brisbane is a collection point for Shoes 4 Planet Earth.

If you wish to donate your sports shoes, please check the below 6 step guide for preparing shoes ready for donating.

6 Step Guide for Shoe Preparation
  1. SPORTS SHOES only please.
  2. NO HOLES AND GOOD SOLES. It is not worth shipping shoes to an orphanage in Southern Africa if they are broken! Shoes 4 Planet Earth want to send shoes that will last a whole winter.
  3. CLEAN! Would you like to receive a dirty pair of shoes? They can be hand scrubbed or washed on a short cold cycle in the washing machine. Best dried in the sun stuffed with newspaper – no tumble trying please as it destroys the shoe.
  4. TIED TOGETHER in matching pairs so Shoes 4 Planet Earth can find the other half amongst all the hundreds of shoes we have. No individual pairs in plastic bags or boxes please.
  5. SHOE LACES & INNER SOLES – yes please.
  6. THANK YOU for helping Shoes 4 Planet Earth to change the world one pair of shoes at a time :)

For more information visit https://www.shoesforplanetearth.com/


Brisbane Airport Hotels Group have three different accommodation options within close proximity to DFO Brisbane and the Brisbane Airport terminals. See here for more information on Novotel Brisbane Airport, Pullman Brisbane Airport & Ibis Brisbane Airport.
For alternative hotels nearby, check HotelsCombined.

Lost Child Bracelets

Have you got a wandering child?
We have DFO child bracelets at the Customer Service Desk that can be wrapped around your little ones wrist along with your contact number inside.